Find answers to popular questions
To book a travel package, simply browse our website and select the package that interests you. Click on the "Book Now" button and follow the prompts to complete your booking.
Booking and Payments:
How do I book a travel package with Ryoko Travel?
To book a travel package, simply browse our website and select the package that interests you. Click on the “Book Now” button and follow the prompts to complete your booking. If you have any questions or need assistance, feel free to contact our customer support team.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, and American Express. We also offer the option to pay via bank transfer for certain packages. The available payment methods will be displayed during the booking process.
Is there a deposit required to secure my booking?
Yes, a deposit is typically required to confirm your booking. The deposit amount varies depending on the specific package and will be clearly stated during the booking process. The remaining balance is usually due a certain number of days before your travel date.
Cancellations and Changes:
What is your cancellation policy?
Our cancellation policy may vary depending on the specific travel package and hotel partners. Generally, cancellations made a certain number of days prior to the travel date may incur a cancellation fee. Please refer to thespecific terms and conditions of your package for detailed cancellation policies.
Can I make changes to my booking after confirmation?
Changes to your booking are subject to availability and may incur additional fees. Please contact our customer support team as soon as possible if you need to make any changes to your booking, and we will do our best to accommodate your request.
Travel Documents and Requirements:
What travel documents do I need for my trip?
The required travel documents may vary depending on your destination and nationality. Generally, you will need a valid passport with at least 6 months of remaining validity. Some destinations may also require a visa. We recommend checking with the embassy or consulate of your destination country for specific visa requirements.
Do I need travel insurance?
While travel insurance is not mandatory, we highly recommend purchasing comprehensive travel insurance to protect yourself against unforeseen circumstances such as trip cancellations, medical emergencies, and travel disruptions. Ryoko Travel can assist you in finding suitable travel insurance options.
Accommodations and Amenities:
What types of accommodations are included in your packages?
We work with a wide range of hotel partners, from luxurious 5-star resorts to boutique properties. The specific accommodations included in each package are detailed on our website. If you have any specific preferences or requirements, please let us know, and we’ll do our best to accommodate your needs.
Are meals included in the package prices?
The inclusion of meals varies depending on the package. Some packages may include daily breakfast, while others may offer half-board or full-board options. The specific meal inclusions will be clearly stated in the package details on our website.
Transportation and Transfers:
Are flights included in the package prices?
Flight inclusions vary depending on the package. Some packages may include international or domestic flights, while others may only include ground arrangements. The specific flight inclusions will be mentioned in the package details. If flights are not included, we can assist you in finding suitable flight options to complement your package.
How do I arrange airport transfers?
Airport transfers may be included in some packages, while others may require additional arrangements. If airport transfers are not included, we can help you organize private or shared transfer services to ensure a smooth and hassle-free arrival and departure experience.
Customer Support and Assistance:
What should I do if I encounter issues during my trip?
If you experience any issues or have concerns during your trip, please contact our 24/7 customer support team. We have dedicated support staff ready to assist you and liaise with our hotel partners to resolve any problems or answer your questions promptly.
Can you accommodate special requests or dietary requirements?
We strive to accommodate special requests and dietary requirements whenever possible. Please inform us of any specific needs or preferences at the time of booking or contact our customer support team, and we’ll do our best to make the necessary arrangements with our hotel partners.
